EFFICIENT, RELIABLE AND PROFESSIONAL

Our major objective is to allow Singapore companies transform and grow their digital capabilities, getting ahead in the digital age.

Services
Vellas Outsourcing Pte Ltd - Vellas Technology
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IT REMOTE SUPPORT

If your internet is up and running we can work on your computer issues remotely. We can fully support your office's computers and troubleshoot majority of the problems. We have dedicated technicians that can give you online support during business hours.



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WAREHOUSE MANAGEMENT SYSTEM

Arrow Warehouse Management Cloud System is build for all. With its complete customisability, it provides user with the ability to track down the finest details. Combining its speed and saving of the cloud, while it gives the complete view of their inventory without high maintenance costs and trap of traditional solutions.

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IT OUTSOURCING SERVICES

FULLY MANAGE YOUR IT
Everything under our care and free yourself from all IT problems. Outsourcing can give you the benefit of getting the best and skilled engineer without the worries of recruitment.



remote support package

IT REMOTE SUPPORT

We can fully support your office's computers and troubleshoot majority of the problems. We have dedicated technicians that can give you online support during business hours. We take pride in our exceptional quality online remote computer support services. For more than 19 years, our customers have thanked us for our work and dedication. Our support techs offer personalised consulting, troubleshooting, and maintenance of both laptops and desktopsincluding PCs and Macs.

Basic cover:
- Remote System Troubleshooting, Maintenance, & Configuration
- Weekly Check on Data Backup
- Weekly Check on Server Health & Updates
- Spyware/Virus Removal
- Printer Setup, Sharing, Troubleshooting
- E-mail Configuration
- Software Repair

Best Service

we provide

Our major objective is to Singapore companies transform and grow their digital capabilities, getting ahead in the digital age.

Learn More

Our Clients

Our leading customers in FinTech, Transport, logistics, food supplies, glass manufacturer and floriculture (orchid) industry.

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Our IT infrastructure are the backbone support for several big player of today’s SME.

Vellas client
IT Support

Levels of protection

level 1

  • IT Consultancy
    - Provision of Advisory and Solution
  • Server
    - Weekly Check on Server Health and Update
    - Weekly Check on Data Backup
    - Server Remote Support (Business Hour)
  • PC
    - PC Remote Support (Business Hour)
    - PC Onsite support
level 2

  • IT Consultancy
    - Provision of Advisory and Solution
    - IT Internal Meeting (Monthly)
  • Server
    - Weekly Check on Server Health and Update
    - Weekly Check on Data Backup
    - Server Remote Support (Business Hour)
    - Server 4-hour onsite response upon login or next business working day
    - Quarterly restore of database to standby server
    - External Cloud Backup
  • Network
    - Remote Router Inspection
    - Switch Inspection
    - Cabling Inspection
    - Reformat PC
  • PC
    - PC Remote Support (Business Hour)
    - PC Onsite support
level 3

  • IT Consultancy
    - Provision of Advisory and Solution
    - Vendor Liaison Management
    - IT Infrastructure documentation and updates
    - IT Internal Meeting (Monthly)
    - IT Training for staff (as required)
  • Server
    - Weekly Check on Server Health and Update
    - Weekly Check on Data Backup
    - Server Remote Support (Business Hour)
    - Server 4-hour onsite response upon login or next business working day
    - Quarterly restore of database to standby server
    - External Cloud Backup
  • Network
    - Remote Router Inspection
    - Switch Inspection
    - Cabling Inspection
    - Reformat PC
  • PC
    - PC Remote Support (Business Hour)
    - PC Onsite support
  • Site Maintenance