Services

What Is IT Support

If your internet is up and running we can work on your computer issues remotely. With our team of geeks at Vellas, you do not have to worry about travelling far just to get your business computer fixed. We offer secure remote maintenance, computer troubleshooting, and more.

IT remote support
IT Support

Levels of protection

level 1

  • IT Consultancy
    - Provision of Advisory and Solution
  • Server
    - Weekly Check on Server Health and Update
    - Weekly Check on Data Backup
    - Server Remote Support (Business Hour)
  • PC
    - PC Remote Support (Business Hour)
    - PC Onsite support
level 2

  • IT Consultancy
    - Provision of Advisory and Solution
    - IT Internal Meeting (Monthly)
  • Server
    - Weekly Check on Server Health and Update
    - Weekly Check on Data Backup
    - Server Remote Support (Business Hour)
    - Server 4-hour onsite response upon login or next business working day
    - Quarterly restore of database to standby server
    - External Cloud Backup
  • Network
    - Remote Router Inspection
    - Switch Inspection
    - Cabling Inspection
    - Reformat PC
  • PC
    - PC Remote Support (Business Hour)
    - PC Onsite support
level 3

  • IT Consultancy
    - Provision of Advisory and Solution
    - Vendor Liaison Management
    - IT Infrastructure documentation and updates
    - IT Internal Meeting (Monthly)
    - IT Training for staff (as required)
  • Server
    - Weekly Check on Server Health and Update
    - Weekly Check on Data Backup
    - Server Remote Support (Business Hour)
    - Server 4-hour onsite response upon login or next business working day
    - Quarterly restore of database to standby server
    - External Cloud Backup
  • Network
    - Remote Router Inspection
    - Switch Inspection
    - Cabling Inspection
    - Reformat PC
  • PC
    - PC Remote Support (Business Hour)
    - PC Onsite support
  • Site Maintenance